5 Ways To Improve How You Interview Candidates

5 Ways To Improve How You Interview Candidates in Hospitality

When most hospitality hiring managers or business owners think about how they interview candidates, they focus on the challenges facing the person being interviewed. However, the interview host has hurdles to overcome too.

From avoiding unconscious bias to selling the idea of working with your hospitality business, there are several important points to keep in mind.

Here are 5 of our top strategies to follow to improve how you interview candidates. as if you’re concerned you might not be getting the most out of your interviews.

1. Know Your Candidate Interview Options

The first step in ensuring you can master your interviews within your hospitality business is knowing what methods you can use to interview candidates.

Today, the face-to-face interview isn’t your only option. Video interviews have increased by 67% recently due to the pandemic. We know as a hospitality recruiter,  hospitality businesses are always looking for ways to streamline their processes. A video interview could speed up your interview process whilst still giving you the visual you need.

There’s also the option for simple phone interviews too.

However, each type of interview has its own challenges to consider. For instance:

  • In-person interviews: You’ll need to think about where you’re going to host your interview, whether it’s a welcoming space, who will attend, and whether the candidate will present or not.
  • Video interviews: Consider what kind of video meeting service you’ll be using, the background you’ll have in your video, and how you can present yourself as professionally as possible over a webcam.
  • Phone interviews: Ask yourself whether you may need to record phone interviews to go back over them later. There is also the challenge of getting a good idea of what the candidate is like based on voice alone.

2. Avoid Bias

It can be easy to fall into the trap on unconscious bias. For example, while certain topics of conversation can feel like polite small talk at first, they often cause more problems than you’d think. For instance, asking people about what they did on the weekend can create an unconscious bias if you also have a shared hobby.

Unconscious bias could mean you favour one candidate over another because you like certain things about their lifestyle or personality, which have nothing to do with the role. Leading to a bad hire. Everything needs to be taken into account.

A way to overcome this is to standardise your interview questions for each role. In other words, your questions relate to the role in question but are the same for each candidate you interview for that role. You’re asking the same set of questions and following the same criteria for each candidate. This makes it easier to evaluate. Of course you can probe for further information but it avoids focussing on the bias.

3. Candidate Interview Style and Format

There are many different ways to conduct candidate interviews.  In addition, there are many different kinds of techniques you can use. These include:

  • Competency based interviews – tests skills and behaviours’ required for the role
  • Collaborative interviews
  • Presentations
  • Panel interview
  • Group Interviews
  • Task based interviews
  • First and second stage

Using the same interview style and format for every job is probably harming your recruitment efforts. Assess each role to decide what would suit it best. For example you are looking to hire a chef, a task based interview may be better because you will want to see them create a dish. If you are looking to hire temporary waiting staff for a busy period, a quick video interview would be easier than having each potential temp in to run a task.

It’s important to note candidates Interviews are always best performed with two people from the business. It helps avoid bias.

4. Make The Interview Memorable

The hospitality industry has the biggest shortage of candidates it has ever had. In fact, it’s predicted to last until at least 2024! With that in mind, it’s no secret that the majority of hospitality candidates have an abundance of interviews lined up.

Ensuring your interview is remembered is key. This is all through the experience they receive as a candidate and selling your business as the place they want to work.

Firstly if it is a face to face or video interview, make sure it’s in the best place in the house that offers no disruptions. Candidates will be put off if you’re interrupted by people every few minutes. Same as your phone, turn it off.

Another great way is to give a guided tour of your establishment before or after you interview candidates. It provides them with a real feel for the place and the culture and vibe. If possible introduce them to people in the business too. You can also see how they interact with others.

5. Make Notes and Follow Up

Finally, make sure you take notes as often as possible as you progress through the interview. It’s easy to get caught up in the moment of the conversation and then forget everything you needed to know about the candidate when you come back to review later.

Always set aside some time at the end of each candidate interview to gather your thoughts and catalogue what stood out to you most about the candidate (good and bad). This information should accompany your scores for various standardised questions.

Making notes can also help when you’re following up with your candid

ates by allowing you to provide a more contextual and relevant message.

Showing you remember what you said (like any requirements for starting dates) shows the potential candidate you’re invested in working with them.

Remember, if you’re struggling with your hospitality interviewing process, it’s often helpful to seek some help from a specialist recruitment company like ourselves that can help with a lot more than just finding you new candidates – they can also give you advice on how to interview more effectively, with tips on questions you might need to ask.

We are a catering and hospitality recruitment agency. We have supported many businesses like yours, and recruited the staff they need to drive their business forward. If you are struggling with turnover and would like us to review and support your recruitment, get in touch today. You can call the office on 0121 314 9365 or click the link below to send us your details.

Hospitality Recruitment Agency Work

Working For A Hospitality Recruitment Agency
(11 Common Questions)

As a Hospitality Recruitment Agency, we speak to lots of candidates every day. As you can imagine, they all have questions to help them decide if hospitality work is for them. There are however several questions that come up time and again. We thought it would be good to share these with you to help you decide if working in hospitality for a recruitment agency is for you.

How Often Do I Get Paid?

At KSB we pride ourselves on paying our temporary employees promptly on a weekly basis. You will find most temporary hospitality roles will be paid weekly.

How Do I Accrue Holiday?

As a temporary employee, you are entitled to holiday. The amount of holiday you accrue will depend on how many hours and days you’ve worked. However, unlike a permanent job, you can only take the holiday you have accrued. For example, if you have accrued 2 days you cannot take 2 weeks off paid.

How Many Hours Are Available?

This depends on what you are looking for but at KSB we work with you. We find you roles that match your needs. For instance, if you only want 20 hours a week, we will look for roles that match this. On the other hand, if you’re looking to work as much as possible, we’ll look for full-time with overtime. It’s tailored to what you want, if you apply for a role and find it’s not for you, we’ll look for something that is.

Will You Pay For Transport?

Again, this depends on the job in question. Some will provide transport or fuel costs. Others, you will need to get there yourself. Once again, we can work with your requirements.

Is Accommodation Provided if I Want To Relocate?

Most places will provide accommodation if you need to relocate even if just for the short term. Depending on the establishment, you may have to pay a small fee for the accommodation.

Is It Only Seasonal Work You Offer?

We offer work throughout the year. However, there are certain times of the year when we can offer more work due to increased demand. Such as Christmas, summer and Easter for example.

Can I Work With My Friends?

Here at KSB, we are more than happy for you to work with your friends. They will need to go through the same process as you. If successful, you can work together. We also run a referral scheme where if your friends are successful you can be rewarded with a voucher of up to £250.

Where Is Work Located?

All across the UK. As mentioned previously if you don’t live local to a job that sounds good, accommodation is likely to be provided so always enquire.

Will I Be Allocated A Point of Contact at The Hospitality Recruitment Agency?

At KSB you work with a dedicated account manager. They will be the person you will contact for anything you need relating to work. From hours to issues at work. They will also ring to ask how you are getting on. We can’t speak for all recruitment agencies but we’re sure many will adopt the same idea.

How Will I Find Out About Work Available?

When you join the KSB Hospitality Team, you will receive regular updates via email and text to advise what jobs are available to you. Your account manager will also regularly phone you to talk through new roles. You will only receive these if you are on short-term contracts. If you are working for one establishment on a longer-term contract, we won’t update you as regularly but will check in with you.

How Much Availability Do I Need?

There are always jobs that require people to be available immediately. Being available at short notice gives you a big advantage as more work opportunities are available. Saying that, if this is not possible we can still accommodate as we have bookings in advance too.

Here at KSB Hospitality Recruitment Agency, we have been helping candidates find hospitality and catering jobs for over 30 years. If you would like us to help you in finding work, send your CV to info@ksbrecruitment.co.uk or call 0121 314 9365. We can also support you to create an outstanding CV.  Alternatively, if you are a business looking for staff, we can also help.

How To Showcase Chef Experience On LinkedIn

Your Chef Experience: How To Showcase It On LinkedIn & Get Noticed

Yes, we know at the moment, as a Chef you are probably inundated with calls from places wanting to snap you up. As your Chef experience is like gold dust. However, standing out of the crowd (even if small) will put you in front of places you may have only dreamed of working at.

When it comes to showcasing your Chef experience there are a few pivotal things you need to do. Firstly, write a humble CV, followed by your LinkedIn profile.

LinkedIn is the biggest social business network. It is more crucial than ever to leverage the opportunities a LinkedIn profile provides as a positioning tool for your chef career.

In this post, I want to share why a LinkedIn profile is so important and the easy, quick wins to ensure your Chef experience stands out on your LinkedIn profile.

Your LinkedIn profile has many positive attributes. Unless you share a name with a well-known person, it is highly likely that your profile, if created properly, will appear on the first page of Google.

Even though your CV is a standard document that demonstrates your career journey, a LinkedIn profile can deliver even more insight about you as a potential employee in an interactive and engaging style that a CV alone cannot achieve.

Showcase Your Chef Experience in the Headline

Your headline is often the first text a recruiter or potential hiring manager will see, so make it count. Most importantly, paraphrase what you do. The good news is LinkedIn now allows 220 characters, including spaces. Here is an example of a Chef headline:

Head Chef with 15 years of experience in fine dining, gourmet catering and casual bistros

With D.E.I. (diversity, equity & inclusion) being on most workplace agendas, LinkedIn now allows you to add your preferred pronouns on your profile.

A Professional Photo

LinkedIn produces numerous reports that demonstrate the power of imagery and media on your profile. For example, profiles with a professional photograph can get 14 times more profile views.

Phone technology today means there is no excuse not to have a professional LinkedIn profile picture. Furthermore, taking a photo with your smartphone in good lighting provides a quality image. Ask a colleague to take a photo of you in your chef whites.

Head and shoulders are the best shots. Your face (preferably smiling) makes the best impact. Remember, recruitment consultants viewing your profile are imagining how you will fit into their client’s organisation, so this is an easy way to make an impact.

Your Contact Details

Firstly, do you have all your contact details visible?

Make sure you have a mobile number and an email address that you use regularly.

A professional URL demonstrates your attention to detail, for instance, LinkedIn.com/in/Andy Gold as opposed to LinkedIn.com/in/Andy-Gold-2671c567. You can find out how to do that here.

Featured Section

Do you have a place where you showcase your portfolio of work? Such as an Instagram profile or a food blog you’ve created? Or have you presented any industry talks? Include any links to these in this section. This will certainly make you stand out from the crowd.

Your About Section

Please do not add only your essential skills or paste sections from your CV into your summary section. Use it to catch people’s attention as you share relevant information about who you are and your skills and abilities; you have 2000 characters, so make them count.

In this section, talk about the value you will add to an organisation alongside your skillset. Be different and stand out by explaining how you might help a potential new employer solve their problems. For example

I’m a Head Chef with expertise in international cuisine. I love to help restaurants make a name for themselves through the dishes they serve by running a very well-oiled kitchen brigade. My professional aspiration is to be part of a business with global networks and fantastic work culture.

In addition, our experience as recruiters is this attracts our attention, plus it makes it easier for us to ‘sell’ the fact you are a ‘must see’ candidate for our client.

Complete All The Profile Sections

On the right-hand side of your profile, you will see a button that says ‘add to profile’. When you click this, it reveals all the additional sections you can add to your profile.

From featured to licenses and certifications, and courses and recommendations. In the featured section, if you have written papers or presented at an industry conference or recorded any work-related videos, you can showcase them here.

If you are open to work and currently not employed, you can add this to your profile picture by clicking the relevant button.

In the ‘add your profile’ section under background, share details of all your work experience that will communicate your capability. Then list all your education and volunteer activities. Today, organisations have an active CSR programme; therefore, this area is essential to share too.

Under accomplishments, you can list publications, certifications, patents, courses, projects, honours and awards, test scores, languages and how you are involved with communities that are important to you.

This makes it easy for a recruitment organisation to identify your skills and expertise as a potential match for their client.

The big question is, does your profile

  • Help your standout?
  • Communicate your value, including providing supporting evidence?
  • List your work achievements?

Share Content

Depending on your current employer and their social presence, you can share and like content. This unconsciously communicates to everyone how connected you are and what is important to you. When someone arrives on your profile, it is one of the first sections they can see.

You can now share an article or even upload a compelling image or create a video on your LinkedIn profile. All of which enables you to communicate your personal brand.

Sharing Your Chef Experience

When it comes to chef skills, you can add up to 50, which could help you stand out to a recruitment consultant and your future employer. You don’t have to add all of them as your top ten will be profiled, so make these the most important.

The UK is in the grip of a hospitality skills shortage. Therefore, if you know you have in-demand skills, communicate them on your profile. You would be surprised that this is an area often forgotten by even the best of candidates.

Endorsements and Recommendations

We all now live and work in the review society. Social proof is a significant influencer in our current community. Who has not viewed Trip Advisor before booking a holiday?

Therefore, collecting recommendations and endorsements is crucial for your career. If you have not got any, ask for them from your contacts. All too often, people are shy about asking for validations of their work. The good news, which might surprise you, is that many people are more than willing to give you a recommendation.

Finally, Complete Your Profile in Full

A question for you? Are you using all the features we have mentioned?

Do you have a presentation or video on your summary? Have you got a link to a paper you have written?

It is interesting the impression people get from reading a full LinkedIn profile. Above all, it sends a message to recruitment companies that you are a person with attention to detail and take their career and work-life seriously.

If you want to begin the search for your next chef role and need some help, get in contact with KSB Hospitality Recruitment Agency today. Send us your CV, use our online contact form or call us on 0121 702 1428 to discuss your chef job opportunities

Find Me A Chef Job

Hospitality Job To Suit Your Personality

Which Hospitality Job Should I Apply For?

 

 

Which Hospitality Job Is Best For Me?

Take this quiz to help you understand which hospitality job would suit your personality best. 

BACK