The hospitality staff shortage has become a real challenge for many businesses, but what if this was actually a good thing? For many workers in hospitality, it’s not only low pay, but aggression and isolation that are the norm. It’s time to change things, says Simon King, former….
Monthly Archives: December, 2021
Hospitality Industry is Impacted by Brexit
Pub group Mitchells & Butlers believes the hospitality industry is faring best as rising bills and wages squeeze profits. The pub and restaurant group Mitchells & Butlers has warned that problems caused by Brexit and rising costs will hurt the hospitality sector, just as businesses….
Covid Impacts Customer Experience in Hospitality
The cracks caused by staff shortages are really beginning to show as customer service within hospitality slips. According to new consumer and hospitality staff research by KAM Media for pointOne, which reveals that customer experience, particularly in QSR, is being damaged by….