EasyWay Guest Sentiment uses machine learning to detect and track guests’ feelings and emotions by analysing words, phrases and emojis used within messages throughout the guest journey. The multilingual tool works across a variety of direct messaging channels including….
Rupert Lynch, client relationship manager and executive chef at allmanhall, the leading independent food procurement specialists in the education sector, takes a look at the impact of the current supply chain challenges on catering operations. Since the start of the pandemic….
The hospitality and catering industry bore the brunt of economic impact from Covid-19 throughout 2020. The cost being the loss of good businesses, and the jobs and livelihoods of countless people. It is nigh on impossible to imagine the mental gymnastics required to pass….
Wednesday 24th November saw hospitality and catering people from across our industry meet to discuss apprenticeships and their role in reducing the people and skills crisis in hospitality and catering. The meeting set off at pace, followed by 90 minutes of relentless debate. A deep….
Mental Health in Hospitality – Working in hospitality is a challenging profession that requires a unique skill set and a special sort of mental focus. The word hospitality comes from the same origins as hospital, and essentially means looking after people with goodwill whether they are….
A Windermere based hotel chef has been working with school pupils in Carlisle to learn new skills and consider catering and hospitality careers. In seeking out the next generation of top chefs in the region, Daniel Winstanley from the English Lakes Hotels Resorts & Venues….
A Bridgend council spokesman said the authority had ‘seen a huge increase in school catering vacancies since the start of the coronavirus pandemic’. A huge school catering staff shortage is hitting schools with one council alone trying to fill vacancies at 50 schools. Bridgend council….
Hospitality business owners are calling on the government to end “mixed messages” around the Omicron variant of coronavirus after seeing a rise in office Christmas party cancellations and bookings. One restaurant boss described the situation as “exhausting” and said it was impossible….
UK Unemployment: A cafe providing on-the-job hospitality training to adults with learning disabilities is to open its first flagship venue in London next month. Fair Shot Cafe was founded by Bianca Tavella, who helped launch Petersham Nurseries’ restaurant in Covent Garden, in a bid….
The impact of Brexit and the coronavirus pandemic have acted as a catalyst for rising staff shortages in the hospitality industry, with businesses struggling to recruit new or experienced talent to meet demand as the sector reopens. Could hospitality training help? But Ian Price….
