Operations Manager

  • Permanent
  • Worcester
  • Salary: £Unspecified

KSB Recruitment Consultants

Specialists in Catering & Hospitality

Operations Manager

Our client is looking for a self-motivated and results-driven Operations Manager / Head of Operations to direct and manage their organisation’s business activities and to assist in the development and implementation of effective business strategies and programs across two sites. Duties for the Manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities.

Your entrepreneurial spirit and vision in directing business functions will assist our organisation in maintaining relationships with clients, creating and suggesting new business streams, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills, and strong leadership qualities. The noteworthy Manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organisation’s image, and meet overall growth objectives.








Overseeing daily business operations across two sites. Worcester and Birmingham.
Manage both Front and Back of House; as the two respective sites are fairly small in size and have a slightly different target audience, a more hands on approach is required.
Hire, on-board and train new staff ensuring a consistent and positive brand message.
Human Resources;
Health & Safety – COVID Safety Awareness
Payroll for both sites;
Assist with compiling the operations manual for both sites.

Developing and implementing growth strategies.
Training low-level managers and staff.
Creating and managing budgets.
Improving revenue.
Hiring employees.
Evaluating performance and productivity.
Analysing accounting and financial data.
Researching and identifying growth opportunities.

Degree in Business Management or Masters in Business Administration.
Good knowledge of different business functions.
Strong leadership qualities.
Excellent communication skills.
Highly organised.
Strong work ethic.
Good interpersonal skills.
Meticulous attention to detail.
Computer literate.
Proactive nature.

The ideal candidate is a seasoned and highly capable Hospitality professional with outstanding, management skills and extensive hands-on experience.

A university degree in Hospitality management or a related field with Experience in opening, managing or re-positioning an establishment with clear track record.

At vast amount of experience in the hospitality industry combined with experience as a Manager. An individual who would like to pursue a full career within the industry working up to an Operational Director position within a franchise model. Multi-site experience desired but not essential.

Applications of interest may be sent directly via website or to paige@ksbrecruitment.co.uk

LinkedIn: https://www.linkedin.com/in/paige-turbitt-963a3b112/

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Who is Paige Turbitt

Paige TurbittPaige Turbitt: Always striving to bring 100% to the work that I do, and my goal as a recruiter is to build strong long-term, mutually beneficial relationships with candidates and clients alike. Currently, I am continually searching for the best talent and attitudes in the UK who work within the Catering and Hospitality industry. I am seeking for individuals who are open to hearing about new career challenges and opportunities. I predominantly recruit for establishments who are working towards, or have achieved accolades. This is something I am passionate about as I understand and can appreciate the effort, dedication and talent needed to uphold/gain such achievements!