New Recruitment Process Trends KSB Recruitment

New Recruitment Process Trends Could Hurt Your Hospitality Business

If you are currently assembling your post-pandemic hospitality team, then get ready for a new kind of recruitment process. 

Catering and hospitality employees faced massive uncertainty, as employers endured a year of disruptions. This has had a significant impact on those working in the industry and, subsequently, the general attitude towards recruitment. 

Talented individuals have been left wondering about the future of their careers, while hospitality business owners have struggled to get staffing levels right and plan for the future. And these events have been a catalyst for an unprecedented recruitment crisis. 

Today we explore how hospitality recruitment has changed and how to side-step the potential difficulties in finding the talent you need to reopen this year. 


The New Recruitment Process Risks 

In a recent article, recruitment expert Greg Savage explained that the shift we have seen in recruitment would harm many businesses.  

He stated, “This year, we will see a disturbing rise in candidates accepting counter-offers. They will ghost recruiters and employers alike, accept multiple offers simultaneously, not turn up on the start date, inexplicably ‘go silent’ in the middle of a job search collaboration, only to re-appear as if nothing was amiss. 

This is a nightmare scenario for any hospitality business, especially here in the UK, where many are preparing for their grand reopening this year. 

Never before has excellent hospitality talent been in such high demand, yet the ‘normal’ recruitment processes that businesses once used were under threat. You can expect to see changes such as too many applicants for some roles, not enough for others, and difficulty getting hold of quality candidates in your recruitment process. 


A Dwindling Talent Pool? 

For some former catering and hospitality employees, the pandemic was the catalyst for leaving the industry altogether. The year of restrictions meant that furloughed employees or those who had sadly been let go had no other option but to look for work in a different sector entirely. 

The Office for National Statistics found that the number of employees in the hospitality sector who were made redundant in 2020 rose by 58,000 to 171,000. These redundancies represent a third of all job losses associated with the pandemic. 

With such a significant number of individuals losing their hospitality jobs, it is understandable that many have gone on to find employment elsewhere. Will employees be willing to return to hospitality positions after such a difficult year? Only the employers who can offer excellent employment packages will be able to tempt the best candidates into their roles. 

But the pandemic has reduced the overall hospitality and catering talent pool – some employees understandably couldn’t live with the uncertainty. And we are seeing this playing out already. 

Hospitality and catering businesses that are planning to reopen and are looking for employees now are struggling to find the high-quality candidates they need to open with aplomb this year. 


Ghost Candidates 

‘Ghost’ candidates – who disappear during your recruitment process, or even sometimes shortly after their contract begins – have been a problem in the sector for some time. 

We wrote an article about this growing problem before the pandemic, which you can read here. 

But this issue has now escalated significantly. 

As I mentioned, the hospitality sector made nearly 60,000 redundancies due to the pandemic; and now we are seeing the tide turning. As the route out of lockdown allows businesses to start making plans to open up again, there is a recruitment drive happening in our industry on a mass scale. 

There will undoubtedly be candidates applying for several vacancies at once, and we already see this. One of the top reasons our clients work with us is that they need employees they can rely on to deliver. 

It is incredibly disruptive when an unreliable staff member doesn’t turn up for their shift, which can happen when you hire the ‘wrong’ candidate. Imagine this happening on the opening night of business after the pandemic. 


What Can Hospitality Employers Do? 

When embarking upon your hospitality recruitment for your post-pandemic revival, it is essential to recognise that things have changed. 

Your recruitment process this year needs to see you get closer to candidates than ever before. Take more time than you would have before the pandemic to get to know your candidates and build relationships with your talent pool. 

How much time per week do you spend on social media building your brand presence? For many employers, this task is often low down on their list of priorities, but it will be essential for your Covid recovery.  

When was the last time you changed up your interview process or questions? Consider adding in extra stages to refine your approach and ensure that every candidate who stays the course is serious about your vacancy. But not so long that the process begins to drag out – it’s a delicate balance.  

For any hospitality business, recruitment is going to be a critical part of your success this year. Hiring quality staff is necessary, yet it will be a challenge, and this is where we can help. 

As expert recruiters in the hospitality sector with 30 years’ experience, we help businesses plan their recruitment and find the talented, reliable staff they need. If you would like to know more about how we can find the candidates you need – call us today on 0121 314 9365 or contact us here. 





About KSB Recruitment 

We are expert recruiters in the catering and hospitality industry with over 30 years in business, placing the best candidates in their perfect roles with an obsessive attention to detail.  

KSB is proud to be a Recruitment and Employment Confederation (REC) member, accredited investors in people, and both Data Protection and Home Office Compliance registered. 

We specialise in roles in Birmingham, Staffordshire, the West Midlands, Warwickshire, Oxfordshire, Worcestershire and Northamptonshire. 

Hospitality Organisations And Staffing Levels KSB Recruitment

The Post-Pandemic Hospitality Challenge: Getting Business Strategy AND Staffing Levels Right

As a hospitality business owner, 2021 will be a year you will never forget. Despite the challenges of lockdown, hospitality organisations planning on returning from the pandemic stronger than ever have the perfect opportunity to showcase how good they are. 

Hospitality organisations have remained the most affected industry in the UK, and because of this, there is a need to get it right. There will be no room for error when catering and hospitality opens up again.  

Fact: Businesses must have the best possible team in place; having an excellent team will be a ‘must do’ rather than a ‘nice to do’ activity. 

But after so long with doors closed and teams dispersed, getting your organisation service-ready might seem like an impossible task. 

The main issues hospitality and catering have to contend with are getting their business strategy AND staffing levels right. There’s no blueprint for what we are going through – businesses will need to be savvy to succeed. 

Today we look at how hospitality businesses can react to overcome these unique challenges this year. 


‘Best’ Year Ever for Hospitality Organisations  

We might have lost the first few months, but the public’s desire to eat out, plus the re-opening of schools and corporate businesses everywhere, means that the demand for top-quality catering this year has never been more crucial. 

For the vast majority of the public, their dining experiences in 2021, whether it’s a pub lunch with friends or a meal at a work conference, will be a momentous and symbolic occasion. 

This means one thing for hospitality and catering – preparing for customers in high numbers. Many businesses are expecting to have their busiest summer ever – planning for such a year means being able to rely on your team. 

With foreign holidays yet to be safe and secure, millions of Brits are preparing for a summer of normality at home, spending their holiday funds in UK businesses. Never before has there been such a UK-focused summer ahead of us – bookings for hotels in August have risen by 239%.  

Catering and hospitality companies have a huge task ahead of them. If you need new catering and hospitality team members this year – from a single chef to a whole team, we can help – get in touch with us here to find out more.  


What Post-Pandemic Service Needs to Look Like Now 

The hospitality experiences the public will have this year will be etched into their memories for a long time – no-one will forget their first meal ‘out’ after the pandemic.  

Eating out and meeting friends and family outside the home are two of the most anticipated events, and people who have missed these experiences are looking for two things.  

  • They want to be wowed by the food and service, 
  • and they also want to feel safe. 

Social distancing and Covid rules are now a part of our national psyche, and although we are turning the tide on the virus, the official guidance is that we should be cautious until it no longer poses a threat. 

Therefore hospitality organisations have a big responsibility to manage social distancing and creating a safe environment for customers. You need to be sure that you have the right number of staff and excellent, dedicated, and talented employees on your team who will deliver your company vision in a safe and compliant way to customers.  


Taking an ‘Eyes Wide Open’ Approach 

Every organisation will have its challenges in assembling teams, but considering the points I have raised here, there is massive scope for success in 2021. 

As I mentioned earlier – getting your business strategy and staffing levels right will be the most challenging part for business owners and managers. 

That is why here at KSB Recruitment, we are offering expert, flexible recruitment packages and services to UK hospitality businesses this year. 

Companies must not head into the summer with a blinkered approach – they need to have their eyes wide open to the challenges ahead and have contingencies in place.  

When working with KSB Recruitment for your catering and hospitality recruitments, we take on responsibility for your staffing levels. This means you can then take control of your business strategy without the added worry that you will have a last-minute staffing crisis.  

Success will come from getting the core parts of your business right – and this will need time, planning, and continually revising in our socially-distanced world. Providing the right safety measures, getting your new menus right, training staff, and getting rotas right will be almost like starting a new business, which needs your full dedication. 

When you need to dedicate your time to getting your business strategy right, we can take care of your recruitment.  

Talk to us today on 0121 314 9365 or contact us here to find out how we can provide the dedicated staff you need this year. 





About KSB Recruitment 

We are expert recruiters in the catering and hospitality industry with over 30 years in business, placing the best candidates in their perfect roles with an obsessive attention to detail.  

KSB is proud to be a Recruitment and Employment Confederation (REC) member, accredited investors in people, and both Data Protection and Home Office Compliance registered. 

We specialise in roles in Birmingham, Staffordshire, the West Midlands, Warwickshire, Oxfordshire, Worcestershire and Northamptonshire.