New Recruitment Process Trends KSB Recruitment

New Recruitment Process Trends Could Hurt Your Hospitality Business

If you are currently assembling your post-pandemic hospitality team, then get ready for a new kind of recruitment process. 

Catering and hospitality employees faced massive uncertainty, as employers endured a year of disruptions. This has had a significant impact on those working in the industry and, subsequently, the general attitude towards recruitment. 

Talented individuals have been left wondering about the future of their careers, while hospitality business owners have struggled to get staffing levels right and plan for the future. And these events have been a catalyst for an unprecedented recruitment crisis. 

Today we explore how hospitality recruitment has changed and how to side-step the potential difficulties in finding the talent you need to reopen this year. 

 

The New Recruitment Process Risks 

In a recent article, recruitment expert Greg Savage explained that the shift we have seen in recruitment would harm many businesses.  

He stated, “This year, we will see a disturbing rise in candidates accepting counter-offers. They will ghost recruiters and employers alike, accept multiple offers simultaneously, not turn up on the start date, inexplicably ‘go silent’ in the middle of a job search collaboration, only to re-appear as if nothing was amiss. 

This is a nightmare scenario for any hospitality business, especially here in the UK, where many are preparing for their grand reopening this year. 

Never before has excellent hospitality talent been in such high demand, yet the ‘normal’ recruitment processes that businesses once used were under threat. You can expect to see changes such as too many applicants for some roles, not enough for others, and difficulty getting hold of quality candidates in your recruitment process. 

 

A Dwindling Talent Pool? 

For some former catering and hospitality employees, the pandemic was the catalyst for leaving the industry altogether. The year of restrictions meant that furloughed employees or those who had sadly been let go had no other option but to look for work in a different sector entirely. 

The Office for National Statistics found that the number of employees in the hospitality sector who were made redundant in 2020 rose by 58,000 to 171,000. These redundancies represent a third of all job losses associated with the pandemic. 

With such a significant number of individuals losing their hospitality jobs, it is understandable that many have gone on to find employment elsewhere. Will employees be willing to return to hospitality positions after such a difficult year? Only the employers who can offer excellent employment packages will be able to tempt the best candidates into their roles. 

But the pandemic has reduced the overall hospitality and catering talent pool – some employees understandably couldn’t live with the uncertainty. And we are seeing this playing out already. 

Hospitality and catering businesses that are planning to reopen and are looking for employees now are struggling to find the high-quality candidates they need to open with aplomb this year. 

 

Ghost Candidates 

‘Ghost’ candidates – who disappear during your recruitment process, or even sometimes shortly after their contract begins – have been a problem in the sector for some time. 

We wrote an article about this growing problem before the pandemic, which you can read here. 

But this issue has now escalated significantly. 

As I mentioned, the hospitality sector made nearly 60,000 redundancies due to the pandemic; and now we are seeing the tide turning. As the route out of lockdown allows businesses to start making plans to open up again, there is a recruitment drive happening in our industry on a mass scale. 

There will undoubtedly be candidates applying for several vacancies at once, and we already see this. One of the top reasons our clients work with us is that they need employees they can rely on to deliver. 

It is incredibly disruptive when an unreliable staff member doesn’t turn up for their shift, which can happen when you hire the ‘wrong’ candidate. Imagine this happening on the opening night of business after the pandemic. 

 

What Can Hospitality Employers Do? 

When embarking upon your hospitality recruitment for your post-pandemic revival, it is essential to recognise that things have changed. 

Your recruitment process this year needs to see you get closer to candidates than ever before. Take more time than you would have before the pandemic to get to know your candidates and build relationships with your talent pool. 

How much time per week do you spend on social media building your brand presence? For many employers, this task is often low down on their list of priorities, but it will be essential for your Covid recovery.  

When was the last time you changed up your interview process or questions? Consider adding in extra stages to refine your approach and ensure that every candidate who stays the course is serious about your vacancy. But not so long that the process begins to drag out – it’s a delicate balance.  

For any hospitality business, recruitment is going to be a critical part of your success this year. Hiring quality staff is necessary, yet it will be a challenge, and this is where we can help. 

As expert recruiters in the hospitality sector with 30 years’ experience, we help businesses plan their recruitment and find the talented, reliable staff they need. If you would like to know more about how we can find the candidates you need – call us today on 0121 314 9365 or contact us here. 

 

Thanks, 

Dawn  

 

About KSB Recruitment 

We are expert recruiters in the catering and hospitality industry with over 30 years in business, placing the best candidates in their perfect roles with an obsessive attention to detail.  

KSB is proud to be a Recruitment and Employment Confederation (REC) member, accredited investors in people, and both Data Protection and Home Office Compliance registered. 

We specialise in roles in Birmingham, Staffordshire, the West Midlands, Warwickshire, Oxfordshire, Worcestershire and Northamptonshire. 

UK Hospitality Sector KSB Recruitment

Preparing for a Staycation Summer – Why the Need for Hospitality Staff is Greater than Ever

After a year of waiting for positive news, it is finally time for the UK hospitality sector to think about welcoming customers back this summer.  

And while this is positive news for the economy, UK hospitality sector business owners and staff, and of course, the public, there is a lot to consider first. 

Only in rare circumstances will the same hospitality teams be returning to the same establishments this year. The pandemic uprooted so many individuals and businesses that some employees have now taken on new roles (sometimes in new sectors). Some companies will be opening under a different guise, and others will be looking to re-invent themselves. 

And when you consider that this year will likely be one of the busiest on record for the hospitality sector, the need for top talent is a pressing matter. 

So, as UK hospitality sector businesses everywhere prepare to open their doors to the public this summer, we look at the possible staffing supply problems and what employers and business owners can do to ensure they are ready and equipped to re-open successfully 

First, let’s look at some positive news for summer 2021. 

 

Re-Opening the UK Hospitality Sector for 2021 

The past year has been one of uncertainty, but we can be sure of one thing now, and that is that the summer of 2021 will be the year of the return to dining out. 

Whether that’s fine dining, pub grub, grabbing a coffee from the train station – all of the dining experiences we used to take for granted will be returning with abundance. 

And by all accounts, things aren’t going to go ‘back to normal. There is going to be a greater demand than ever before. 

As people have been isolated in their homes for so long, the appetite for dining experiences has increased 

 

Staycation Summer 

In many of the tourist hot spots in the UK, hospitality businesses are filling up with bookings. According to holidaycottages.co.uk, 4 in 5 Brits (84%) are planning a staycation this year 

The combination of the end of lockdown freedom and the fact that overseas travel is set to be heavily limited has meant that UK holidaymakers are looking to enjoy themselves closer to home.  

new law introduced in February 2021 means that anyone travelling to and from the UK via any country on the ‘red list’ of locations will face up to 10 years in prison along with heavy fines.  

The risk of overseas travel in terms of catching the virus is a contributing factor to the increased interest in staycations. We have seen first-hand the devastation of the virus, and now the UK is winning in the vaccination stakes; the risk of travelling to different countries is too high. 

A simple search on any well-known holiday booking website shows that rooms in major tourist destinations are filling up. Cornwall, Devon, and popular resorts on the South Coast and the Lake District and the Peak District all show that accommodation is in high demand. Prices are sky-rocketing as the majority of the UK population look to holiday at home. 

So, what does this boom in UK 2021 bookings mean for your hospitality business? 

It means that you need to be sure you’ve got excellent hospitality staff you can rely on. 

 

Do You Have the Right Team in Place? 

The importance of providing an excellent experience to the public coming back to your establishment for the first time since the pandemic, cannot be overstated. 

It some ways, it will be like your customers are experiencing your business for the first time again – in a post-pandemic world. 

The need for excellent services spans all hospitality businesses, from serving a group of friends coffee on their first socially-distanced outing in over a year to providing a top-class dining experience to a couple on their first post-pandemic date night. 

You can see how vital these early experiences will be in cementing your company as one to revisit again and again in our post-pandemic world. Not only are the public looking to be surprised and delighted by your staff, the service and the menu. They are also looking to be genuinely taken care of safely, protective of what will essentially be a strange new environment. 

Do you have the right team in place to be able to guarantee this level of service? 

Tripadvisor reviews in a post-Covid world are going to be critical. As the public dips their toe into dining out again, there will be much speculation on Tripadvisor about the companies who are getting it right and those who are falling short. 

Can you afford to be getting negative Tripadvisor reviews upon re-opening? When you think about how critical these next few months will be, having a top team in place needs to be at the top of every hospitality businesses’ list of priorities.  

 

 How We Can Help 

There will have been a lot on your plate recently as a hospitality business owner, from serious considerations about the entire sector’s future to planning out your grand return. 

If excellent staff is what you need – we can help. 

With over 30 years’ experience recruiting in the hospitality sector and providing employees to some of the UK’s biggest food and beverage names, we can provide you with the staff you need for a triumphant return to trading. 

Get in touch with us on 0121 314 9365 or contact us here to talk to our team about the talent you need. 

 

Thanks, 

Dawn 

 

About KSB Recruitment 

We are expert recruiters in the catering and hospitality industry with over 30 years in business, placing the best candidates in their perfect roles with an obsessive attention to detail.  

KSB is proud to be a Recruitment and Employment Confederation (REC) member, accredited investors in people, and both Data Protection and Home Office Compliance registered. 

We specialise in roles in Birmingham, Staffordshire, the West Midlands, Warwickshire, Oxfordshire, Worcestershire and Northamptonshire. 

Hospitality Sectors Quality Staff KSB Recruitment

A Perfect Storm: How the UK Hospitality Sector Could End Up Struggling to Find Quality Staff in the Wake of Brexit and the Pandemic

It’s been a year of change for many sectors in the UK, and perhaps the most significant shifts we have seen are within the hospitality sector. 

The pandemic has caused a ‘reset’ on the food and beverage industry, taking things to levels we have never seen before. We’ve experienced almost a year where the doors have been mainly closed on dine-in restaurants. The way people eat both in and outside the home has changed significantly, which is likely to have a long-lasting impact on hospitality across the country. 

Add to this the fact that Brexit occurred during the pandemic, which also has severe repercussions for the hospitality industry, and we find ourselves in dangerous territory. 

These two major events have created a perfect storm regarding finding the right talent for your hospitality business – today, we discuss how hospitality employers can now approach hiring. 

 

Challenges for Post-Pandemic Re-Opening  

As the pandemic unfurled, hotels, restaurants and pubs in the UK furloughed 80% of their staff, as the hospitality sectors became one of the worst-hit industries. Continually changing lockdown restrictions meant that it was an increasing challenge for business owners to plan effectively in terms of operations, staffing, opening times and menus. 

After the last UK-wide lockdown was announced at the end of 2020, most hospitality business owners decided that the only way to plan for the future was to wait until local restrictions were more clear-cut. And for many, this has meant waiting until now; with the vaccine programme underway, the vast majority of food and beverage organisations can realistically plan for opening this summer. 

But what has happened to the teams that were in place last year? As I mentioned, many have been furloughed; sadly, some have been made redundantothers have moved to a different role or sector entirely.  

Hospitality businesses right now face perhaps the most challenging situation they have ever encountered. They need to open successfully this year, but they have lost the infrastructure of the team they once had. 

Hospitality business owners have not historically struggled to find willing recruits, although finding the highest-quality of talent has often been tough. Many are finding that the number of applicants is also dwindling – let me share how Brexit has made the situation even more difficult. 

  

The Brexit Effect on the Hospitality Sectors  

recent Financial Times article revealed that since the start of the pandemic, 1.3 million foreign-born workers had left the UK. Of this number, around 158,000 were in the accommodation and food service sector, with a further 217,00 in the wider retail space.  

This is a significant portion of individuals who have been wiped from the talent pool. Pre-pandemic and Brexit, many of these individuals would have been working in and applying for hospitality vacancies across the UK.  

Brexit was not the sole reason for this mass exodus – as I mentioned, it was a combination of the new working rules and the pandemic.  

It was understandable and unavoidable that the sector shut down in this way, but what impact will this reduction of workers have – how can hospitality businesses find the staff they need as they prepare to re-open? 

 

Finding the Hospitality Staff You Need for a Post-Pandemic World 

After such a long time living under strict restrictions, it is with excitement, anticipation and a renewed optimism that the hospitality sector is preparing for a summer of celebration.  

The controversial ‘substantial meal’ rule has been scrapped for the re-opening, and business owners are looking forward to a record-breaking summer. Peak District hospitality investor Alistair Myers said, “We are ready to be booming” 

In holiday hot spots across the country, bookings are already filling up in places such as the South Coast and the Lake District. As foreign travel will still likely be off-limits, millions of UK holidaymakers will be looking to make the most of a staycation. 

So, are you ready for one of your biggest summers ever? 

If your team have now been dispersed, it is a high probability that you will be welcoming back a new set of employees this year. Do you have some returning members? For many hospitality businesses, opening means starting a team almost from scratch – and this is where we can help. 

We understand that right now is perhaps the most crucial time in the hospitality sectors history. When you open your doors this year, you need to ensure that you have the best possible team in place; people will be expecting excellence.  

Not all hospitality businesses have made it through the pandemic, so when you open up again, you need to prove your worth to your customers – that you are the type of establishment that they can return to again and again in a post-pandemic world. 

For this, it is a necessity that you have only the highest-quality staff within your team – anything less, and you could put yourself at risk of failure during what will be your most business-critical time.  

Are you preparing to re-open this year and need to find the right talent to look after your business? We can help – contact us today to find out more about our expert hospitality recruitment services. Call us on 0121 314 9365 or contact us here 

 

Thanks, 

Dawn 

 

About KSB Recruitment 

We are expert recruiters in the catering and hospitality industry with over 30 years in business, placing the best candidates in their perfect roles with  obsessive attention to detail.  

KSB is proud to be a Recruitment and Employment Confederation (REC) member, accredited investors in people, and both Data Protection and Home Office Compliance registered. 

We specialise in roles in Birmingham, Staffordshire, the West Midlands, Warwickshire, Oxfordshire, Worcestershire and Northamptonshire. 

Hospitality Organisations And Staffing Levels KSB Recruitment

The Post-Pandemic Hospitality Challenge: Getting Business Strategy AND Staffing Levels Right

As a hospitality business owner, 2021 will be a year you will never forget. Despite the challenges of lockdown, hospitality organisations planning on returning from the pandemic stronger than ever have the perfect opportunity to showcase how good they are. 

Hospitality organisations have remained the most affected industry in the UK, and because of this, there is a need to get it right. There will be no room for error when catering and hospitality opens up again.  

Fact: Businesses must have the best possible team in place; having an excellent team will be a ‘must do’ rather than a ‘nice to do’ activity. 

But after so long with doors closed and teams dispersed, getting your organisation service-ready might seem like an impossible task. 

The main issues hospitality and catering have to contend with are getting their business strategy AND staffing levels right. There’s no blueprint for what we are going through – businesses will need to be savvy to succeed. 

Today we look at how hospitality businesses can react to overcome these unique challenges this year. 

 

‘Best’ Year Ever for Hospitality Organisations  

We might have lost the first few months, but the public’s desire to eat out, plus the re-opening of schools and corporate businesses everywhere, means that the demand for top-quality catering this year has never been more crucial. 

For the vast majority of the public, their dining experiences in 2021, whether it’s a pub lunch with friends or a meal at a work conference, will be a momentous and symbolic occasion. 

This means one thing for hospitality and catering – preparing for customers in high numbers. Many businesses are expecting to have their busiest summer ever – planning for such a year means being able to rely on your team. 

With foreign holidays yet to be safe and secure, millions of Brits are preparing for a summer of normality at home, spending their holiday funds in UK businesses. Never before has there been such a UK-focused summer ahead of us – bookings for hotels in August have risen by 239%.  

Catering and hospitality companies have a huge task ahead of them. If you need new catering and hospitality team members this year – from a single chef to a whole team, we can help – get in touch with us here to find out more.  

 

What Post-Pandemic Service Needs to Look Like Now 

The hospitality experiences the public will have this year will be etched into their memories for a long time – no-one will forget their first meal ‘out’ after the pandemic.  

Eating out and meeting friends and family outside the home are two of the most anticipated events, and people who have missed these experiences are looking for two things.  

  • They want to be wowed by the food and service, 
  • and they also want to feel safe. 

Social distancing and Covid rules are now a part of our national psyche, and although we are turning the tide on the virus, the official guidance is that we should be cautious until it no longer poses a threat. 

Therefore hospitality organisations have a big responsibility to manage social distancing and creating a safe environment for customers. You need to be sure that you have the right number of staff and excellent, dedicated, and talented employees on your team who will deliver your company vision in a safe and compliant way to customers.  

 

Taking an ‘Eyes Wide Open’ Approach 

Every organisation will have its challenges in assembling teams, but considering the points I have raised here, there is massive scope for success in 2021. 

As I mentioned earlier – getting your business strategy and staffing levels right will be the most challenging part for business owners and managers. 

That is why here at KSB Recruitment, we are offering expert, flexible recruitment packages and services to UK hospitality businesses this year. 

Companies must not head into the summer with a blinkered approach – they need to have their eyes wide open to the challenges ahead and have contingencies in place.  

When working with KSB Recruitment for your catering and hospitality recruitments, we take on responsibility for your staffing levels. This means you can then take control of your business strategy without the added worry that you will have a last-minute staffing crisis.  

Success will come from getting the core parts of your business right – and this will need time, planning, and continually revising in our socially-distanced world. Providing the right safety measures, getting your new menus right, training staff, and getting rotas right will be almost like starting a new business, which needs your full dedication. 

When you need to dedicate your time to getting your business strategy right, we can take care of your recruitment.  

Talk to us today on 0121 314 9365 or contact us here to find out how we can provide the dedicated staff you need this year. 

 

Thanks, 

Dawn  

 

About KSB Recruitment 

We are expert recruiters in the catering and hospitality industry with over 30 years in business, placing the best candidates in their perfect roles with an obsessive attention to detail.  

KSB is proud to be a Recruitment and Employment Confederation (REC) member, accredited investors in people, and both Data Protection and Home Office Compliance registered. 

We specialise in roles in Birmingham, Staffordshire, the West Midlands, Warwickshire, Oxfordshire, Worcestershire and Northamptonshire. 

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