How to Hire Hospitality Staff That Stay: A Practical Guide for Employers
The Hospitality Hiring Struggle Is Real
If you’re in hotels, catering, pubs or events, you know that hiring reliable staff is one of your biggest ongoing challenges. With a competitive market and high turnover, it’s easy to fall into the trap of quick fixes that don’t last.
At KSB Recruitment, we’ve been helping businesses figure out how to hire hospitality staff for over 30 years—placing thousands of candidates who perform well and stay longer.
Why the Right Hiring Process Matters
Poor recruitment doesn’t just affect shift rotas—it affects guest satisfaction, team morale, and your bottom line. Hiring right means:
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Fewer no-shows
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Less training waste
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More consistent service
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Better team culture
💡 According to ACAS, the average cost of replacing a hospitality worker is over £3,000—mostly from lost productivity and retraining.
5 Tips to Hire Hospitality Staff Who Stick Around
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Write Better Job Descriptions
Use clear job titles, mention pay, hours, and company culture. Be honest about shift expectations. -
Screen for Attitude, Not Just Experience
You can train hard skills—but you can’t teach a good attitude. -
Use a Specialist Hospitality Recruiter
Agencies like KSB Recruitment already have vetted, ready-to-work candidates and can advise on job briefs. -
Onboard Properly
A warm welcome, full training, and clear expectations make staff feel valued from day one. -
Offer Flexibility and Progression
Staff are more likely to stay when they feel they can grow and balance work with life.
Hire Better Hospitality Staff
Hospitality Roles We Can Help You Fill
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Hotel & Event Managers
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Chefs (Head, Sous, CDP, Commis)
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Housekeepers
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Front of House Staff
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Kitchen Porters & Catering Assistants
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Bar and Waiting Teams
🔎 Browse hospitality hiring services
Want to Hire Better Hospitality Staff? Let’s Talk.
Partner with a recruiter who understands the hospitality industry inside out.
📞 Contact our team or call 0121 314 9365
📧 Email us at [email protected]
📝 Submit a job brief to get started
