Hospitality Staff Jobs Shortages KSB Catering and Hospitality Recruitment

How To Handle Hospitality Staff Shortages

Hospitality staff jobs shortages are becoming increasingly challenging. Holding onto your Hospitality talent is becoming increasingly difficult.

Over the last couple of years, changes in the workplace and the rising threat of the pandemic have prompted thousands of hospitality employees to reconsider their roles.

Research by Workforce Management App showed that a third of hospitality workers want to leave their jobs.

Though hospitality staff jobs shortages are already reaching unprecedented levels, many experts believe the “great resignation” has only just begun.

The Microsoft Work Trend Index report suggests around 40% of the global workforce plans to leave their role in the next year. This statistic supplement reports from Randstad U.K., which indicates that approximately 69% of employees feel confident about moving into new positions.

So, what’s the truth about the “great resignation”, and can you prepare?

Defining the Great Resignation

Turnover is a common part of any workplace. Employees come and go as people seek new opportunities, with around 10% of staff moving companies each year.

However, the pandemic has led to a higher “leaving pressure” for many hospitality employees. These team members are aware of countless other people in similar positions leaving their existing roles in search of greater benefits, higher pay, and better company cultures.

The post-pandemic era has opened the door to thousands of new opportunities for team members who might not be entirely happy with their existing employment. The level of new hospitality vacancies, means people can confidently leave their role and still expect to be employed again within a relatively short space of time.

With little risk associated with leaving a hospitality role today, staff members can easily respond quickly to feelings of burnout that began to develop during the pandemic or work/life balance issues. If you’re not ensuring your team is happy and engaged at work, you’re essentially pushing talent towards the exit.

Unfortunately, hospitality staff jobs shortages presents serious problems for employers, as hiring a new staff member can be time-consuming and expensive. New team members take an average of £25,200 of budget and 28 weeks to reach their full productivity levels.

What Can Hospitality Businesses Do?

While easily accessible opportunities and new roles might be great for hospitality employees, the great resignation is causing significant issues for employers. If you’re not prepared to constantly find, engage, and retain the right talent, you could lose your most valuable asset: your team.

So, what do employers need to do to tackle the great resignation?

  1. Understand employee motivators

Getting to know your team members and what they most want from a role is crucial. Conduct stay interviews with your existing employees and ask them what might prompt them to move to a different role.


A report shows highly engaged businesses generate three times more revenue than others, while unhappy workers are costing the UK economy an estimated £85b a year. If your hospitality business isn’t offering flexible working opportunities already, now might be the time to start looking at this as an option.  It’s also worth talking to your staff about other benefits they might be looking for, like extra focus on wellbeing or opportunities to participate in various new challenges.

  1. Help teams envision a brighter future

Today’s team members are looking to work in hospitality roles to see opportunities in the future. With this in mind, it’s important to pave out a path to success for your employees. Have a meeting with each of your essential team members where you discuss their long-term and short-term career goals.

Consider offering training opportunities to help develop your staff’s skills and demonstrate your willingness to invest in their success. You can also promote more internal team members and give your staff more opportunities to grow. If your employees can see a future with your business, they’re less likely to seek new opportunities elsewhere.

  1. Improve company culture

One of the most common reasons employees abandon their existing roles during the great resignation is that they feel they’re not receiving the right experience at work. Today’s team members are looking to work with companies that share their values and respect their input.

Work on improving communication and bonding between your staff members to create an environment where everyone feels involved and engaged. Focus on showing empathy to your staff and promoting their wellbeing with mental and physical health strategies. Something as simple as giving regular feedback or creating an open environment where people can communicate about their concerns can be crucial to retention.

Work with a Hospitality Recruitment Agency

Perhaps the most important thing any business can do to fight against the great resignation is to improve their recruitment and talent acquisition approach. Ultimately, with so much turnover happening in the current landscape, it’s going to be increasingly difficult to access the skills and professionals you need going forward.

A specialist hospitality recruiter will be essential to helping you develop your employer brand, attract new talent, and find the right team members. Your recruiter can even assist you in discovering candidates committed to growing your business.

We are a catering and hospitality recruitment agency. We have supported many businesses like yours, recruit the staff they need to drive their business forward. If you are struggling with turnover and would like us to review and support your recruitment, get in touch to day. You can call the office on 0121 314 9365 or click the link below to send us your details.

Find Me Hospitality Staff

Check out our Catering Staff Recruitment Agency jobs here.

Who is Rebecca Crowther

Rebecca joined KSB Recruitment in June 2021 as Head of Marketing. Rebecca has over 8 years marketing experience and over half of this has been within the recruitment industry. %%page%%